This policy describes how orders paid through DivPay are prepared and made available for pickup or delivery.
Pickup
Orders are prepared at the branch you select at checkout. You will receive a notification when your order is ready. Please bring your order number to the counter.
Order Hold Time
Orders not picked up within 30 minutes of being marked ready may be discarded. We are unable to issue refunds for orders that are not picked up.
Scheduled Orders
You may schedule an order for a future time. We will begin preparing your order shortly before the scheduled pickup time so it is fresh when you arrive.
Recurring Orders
Recurring orders are prepared on the schedule you set. You can pause or cancel recurring orders from the Subscriptions tab in your profile.
Branch Availability
If a selected branch is closed or unable to fulfill your order, we will notify you and offer the closest available branch as an alternative.
Delivery
DivPay ordering is currently pickup-only. If delivery becomes available in your area, the option will appear at checkout along with applicable service area, fees, and estimated delivery times.